FAQ

What makes Poppy different?

At Poppy, we pride ourselves on using only the finest ingredients available, sourced as locally as possible. Our popcorn is non-GMO, all natural, free of any artificial flavors/colors/dyes and handcrafted with love in small batches 💗

Where can I buy Poppy?

We sell Poppy directly through our website; however, you can find Poppy at one of hundreds of retailers nationwide! Check our Store Locator page to find Poppy near you.

Where can I find nutrition facts?

We use only the best ingredients and source as local as possible, and we love to brag about it! Check out our bag product pages to find our ingredient lists, allergy information and nutrition facts by flavor.

How long will my popcorn stay fresh?

If stored in a cool, dry space and unopened, our bags have a shelf life of 6 months - the expiration date imprinted at the top. After opening your bag, we recommend consuming within 3-5 days; Our tins should also be consumed within 3-5 days.

Where is your Retail Storefront? I’m from AVL and I want to pick up an order and refill my tin/bucket.

Please read our Retail Storefront update here. We are so grateful for our local customers – we wouldn’t be here without you!

Our Production Facility is under strict lockdown (in response to COVID-19) so as to protect our employees and servicers. This policy also ensures that we are providing a safe environment and product for you, the customer!
We appreciate your understanding at this time.

When/How will my order arrive? Can I request expedited shipping?

We use UPS/USPS for shipping the bulk of our orders. Once your order is fulfilled, you will receive a separate email with tracking information. We do not offer expedited shipping at this time, nor can we guarantee the arrival of your shipment by a specific date.

Why can’t I find my favorite flavor anymore?

Every now and then, we will discontinue one or more flavors so we can make room for new flavors and items (such as the Chili Cheese, Cheese Lovers, Spicy Thai and Birthday Confetti – YUM! 😋).
We hate to be the bearer of bad news. However, we always like to tell our customers to "never say never" when it comes to flavors being out of stock; You might see a retired flavor brought back in the future!
*Check our Instagram and Facebook for our Flavor of the Week!

I have a store and would love to sell your products! How can I purchase for resale?

We love and value our wholesale partnerships across the country – if you would like to carry Poppy products, the first step is filling out our Wholesale Application (found here). We will be sure to follow up with you within 1-3 days!

I have an allergy. Is your popcorn certified Gluten Free? What about Kosher?

Our popcorn is not certified Kosher or Gluten Free at this time (stay tuned!). While our product is naturally wheat-free (except for a couple flavors that are clearly denoted), we are not *yet* certified for those with sensitive allergies.

Our equipment processes flavors containing dairy, wheat, egg, soy, sesame, peanuts, and tree nuts (almonds, coconut, cashews, pecans, walnuts). However, we do a thorough clean-down of all equipment, containers, and utensils after batches containing allergens, and follow strict adherence to Federal Good Manufacturing Practices and Food Safety regulations.

Each bag includes an allergy statement so that we can remain transparent and allow our customers to make the decision that is best for them.

Are your Vegan flavors 100% Vegan and cruelty-free?

Yes, our Vegan flavors (including the Vegan Salted Caramel, Everything Bagel, Spicy Thai and more!) are 100% Vegan, with no animal products, byproducts, or testing in our facility. We cannot guarantee the practices of our purveyors - however, we strive to only work with the best ingredients from the most ethical companies, as close to home as possible.

Is Poppy okay for young children to eat?

Kids Safety: While popcorn is a delicious snacking choice, it is never recommended for infants or toddlers, as the popped kernels can pose a choking threat to their safety.

How can I be the first to know about coupons and promos?

We like to be spontaneous with our promotions and coupons – you might see free shipping for the weekend,
or half-price bags for a whole week! Either way, your best bet to stay in the know about all of Poppy’s latest deals and new offerings is to follow us on Instagram/FB and subscribe to our email list*
*We promise not to share your information or bombard you with daily emails! You can adjust your email subscription at any time.

I think I made a mistake on my order/I’m locked out of my account! What do I do?

No need to panic! Just send an email to info@poppyhandcraftedpopcorn.com or call (828)552-3149 and leave a voicemail after-hours. We are closed on weekends, but we will make it our priority to correct your order prior to shipping 😊

Does Poppy ship outside of the US? What about US territories or military addresses?

Unfortunately, Poppy does not ship outside the US at this time; this is to ensure that we are delivering the freshest product possible to our customers. Additionally, we are unable to ship to US territories, such as Puerto Rico, and military addresses. We are so sorry for this inconvenience – we hope to expand our shipping capabilities in the near future!