FAQs
About Us
Where are we poppin' from?
We started in Asheville, NC, and still call it home today. Founded by Ginger Frank, a single mom looking for a way to spend more time with her kids, Poppy started as a small shop with a big dream: to bring people together with delicious, one-of-a-kind popcorn.
Inspired by Asheville’s creative community, Poppy has grown into a national favorite, carrying the same belief Ginger had from the beginning: with heart, hard work, and a big dream, anything is possible.
What’s the best way to get the latest news and offers?
Join our mailing list or follow us on social media @poppyhandcraftedpopcorn to stay updated on all things Poppy. We share all kinds of exciting news, from warehouse sales and seasonal flavor releases to exclusive promotions.
We keep our emails fun and low-key — no daily spam here. Plus, you can adjust your subscription preferences anytime. Join us to make sure you’re always in the know!
Our Popcorn
Will retired flavors ever make a comeback?
Sometimes we retire flavors to make room for new, exciting creations. But don’t worry, at Poppy, we believe in “never say never”! A previously retired favorite may one day make a comeback, so keep an eye out.
Better yet, drop us a line at info@poppyhandcraftedpopcorn.com or send us a DM on social to let us know what flavor you’d like to see return to the lineup. Your feedback is important to us!
Does Poppy’s popcorn contain gluten or other allergens?
Our flavors are made with a variety of ingredients, including dairy, soy, and tree nuts, like almonds and pecans. Most of our popcorn flavors are naturally gluten-free.
Our team follows a thorough cleaning process between flavors. For the most accurate information, please check the ingredient list and allergen statement on each bag to help you make the choice that’s right for you or whoever you’re sharing Poppy with.
How long does Poppy popcorn stay fresh?
If unopened, our savory flavors (like White Cheddar or Jalapeño Cheddar) stay fresh for 4-5 months. Sweet flavors with nuts (like Cinnamon Bourbon Pecan) last around 7-8 months, while sweet flavors without nuts (like Salted Caramel) can stay fresh for up to 11 months.
For best results, keep your popcorn sealed in a cool, dry spot and enjoy within a few days of opening.
Loyalty & Rewards
How do I sign up, earn, and redeem rewards with Poppy’s Pop Points?
With Poppy’s Pop Points loyalty program, you can snack your way to savings every time you shop — it’s our way of saying thanks! Just sign up to start earning Pop Points with each purchase, which you can redeem for discounts on future orders.
Here’s how to use your points:
- Log in to your account. In the bottom left corner of your screen, click the purple button containing a popcorn kernel to see your points balance.
- Click “Your Rewards” and choose the reward you want to redeem.
- Click “Apply Code”. The discount will automatically be applied at checkout.
Please note: Only one code can be used per order.
Ready to join? Visit our Pop Points page to get started.
Shipping
When and how will my order ship?
We ship orders via USPS Priority or UPS Ground.
Processing times vary throughout the year. During non-peak periods, orders typically ship within 1–3 business days. During the holiday season, when order volume is higher, processing may take up to 7–10 business days.
Once your order has been packed and shipped, you’ll receive a shipping confirmation email letting you know it’s on the way!
Where does Poppy ship?
We currently ship to:
- All 48 contiguous states in the US.
- P.O. Boxes & U.S. military addresses (via USPS)
At this time, we are unable to offer international shipping (including to overseas military addresses). We apologize for any inconvenience.
I haven’t received my package yet. Help!
We know you’re looking forward to your Poppy package, and we want to be sure it reaches you or your order’s recipient.
Please contact the carrier directly for assistance if:
- Your expected delivery date has passed and your package hasn’t arrived.
- Your package is marked as delivered, but you can’t find it.
- Your tracking information hasn't been updated in 3+ business days.
During the peak holiday season, carriers may experience additional delays. We recommend allowing the expected delivery time shown in your tracking information before contacting the carrier.
What happens if I enter the wrong shipping address at checkout?
Please double-check your shipping address before placing your order. If you notice an error after your order has been placed, reach out to us as soon as possible at info@poppyhandcraftedpopcorn.com. We’ll do our best to help, but we can’t guarantee that an address can be changed once an order has been placed.
Already received your tracking information? We recommend reaching out directly to the carrier to request an address change.
If an order is returned to us because of an incorrect or incomplete address, we’re happy to reship it. Please note that an additional shipping fee will apply.
Returns & Exchanges
Does Poppy offer refunds or exchanges?
We pop each batch to perfection, and while we can’t accept returns due to the perishable nature of our products, we’re here to make sure you’re completely satisfied. If you have a quality concern, please drop us a note at info@poppyhandcraftedpopcorn.com, and we’ll happily make it right.
What should I do if I receive the wrong product or my product is damaged?
We’re happy to make it right! Please contact our Customer Service team at info@poppyhandcraftedpopcorn.com or (828) 552-3149. If emailing, include your name and order number so we can help as quickly as possible.
Our team responds Monday through Friday, excluding major holidays. If we miss your call, please leave a message and we’ll get back to you as soon as we can.
The Reviews Are In
