Does Poppy offer refunds or exchanges? 

We don’t accept returns or exchanges, but if there’s a quality issue with your Poppy purchase, we’re happy to make it right, which may include a replacement or refund. Just reach out to info@poppyhandcraftedpopcorn.com.

What happens if I enter the wrong shipping address?

Contact us as soon as possible at info@poppyhandcraftedpopcorn.com. We’ll do our best to update your shipping address, but we can’t guarantee changes once an order has been placed.

If you’ve already received tracking information, please contact the carrier directly to request an address change.

If an order is returned to us because of an incorrect or incomplete address, we’re happy to reship it. Please note that an additional shipping fee will apply.

What should I do if I receive the wrong product or my product is damaged?

We’re happy to make it right! Please contact our Customer Service team at info@poppyhandcraftedpopcorn.com or (828) 552-3149. If emailing, include your name and order number so we can help as quickly as possible.

Our team responds Monday through Friday, excluding major holidays. If we miss your call, please leave a message and we’ll get back to you as soon as we can.